Privacy policy
We handle contact details, support information, and website operation data with the same care expected when working inside client IT environments.
Plain version
We do not sell personal information. Information is collected when it is needed to answer a request, provide support, operate the website, protect systems, or meet business and legal obligations.
Contact forms
Information you send
When you contact us, the site may collect your name, organization, email address, phone number, message, and any details you choose to include.
Website operation
Basic technical data
The website may record basic technical information such as IP address, browser, device details, timestamps, requested pages, and security events.
Support work
Client environment details
Support work can involve business contact details, device information, account information, tickets, documentation, and system details needed to do the work.
How information is used
- To respond to website inquiries and support requests.
- To deliver managed IT, co-managed IT, cybersecurity, documentation, vendor coordination, and project work.
- To operate, secure, troubleshoot, and improve the website and support systems.
- To keep necessary business records and meet applicable legal, accounting, insurance, and security obligations.
How information is shared
We share information only when needed to provide service, operate the website, work with vendors or service providers, protect systems, or comply with legal obligations. Examples can include website hosting, email delivery, support tools, security tooling, ticketing systems, and vendors involved in a client request.
Retention and choices
Information is kept only as long as it is needed for support, business records, security, legal obligations, or client relationship history. You can contact NTS to ask about access, correction, or deletion of your information, subject to records that must be kept for operational, security, or legal reasons.
Contact
Questions about this policy can be sent to info@nts-ssm.ca or through the contact page.
Tell us what needs attention.
Send the IT problem that is slowing people down: support delays, vendor handoffs, security concerns, cloud cleanup, stalled projects, or manual work. We will review it with you and talk through the next step.
Start with the real problem
- A short note is enough to start the conversation.
- We can help with support, projects, security cleanup, cloud work, vendor handoffs, and workflows that need to be easier.
- We will ask enough questions to understand the issue before recommending next steps.