Resources
Public support articles and reference pages for support access, privacy, services, cybersecurity, and multicloud environments.
Support and planning resources
A short set of links for common support tasks and business IT planning.
Sault Ste. Marie business IT resources
These resources are here to help a business find the next useful page without sorting through generic technology articles. Some links help staff get ready for remote support. Others explain when to look at IT support, managed IT planning, co-managed IT help, cybersecurity cleanup, or cyber insurance readiness.
If you have an active issue right now, start with the support request checklist and the remote connection articles. If you are comparing service options, use the local IT service pages to decide whether the need is day-to-day support, full managed service, internal-team backup, cybersecurity work, or a focused project.
Start here
Support request checklist
Before opening a support request, gather the affected user, device name, app or service, error message, timing, business impact, and whether the issue happens for one person or many people.
Planning
Managed IT planning
Use the managed IT page when support, vendors, backups, patching, Microsoft 365, Google Workspace, and documentation need a regular operating rhythm.
Security
Cyber insurance readiness
Security questionnaires often ask about MFA, endpoint protection, backups, recovery testing, patching, access control, governance, and documentation. We can help review those areas.
How to use these resources
For a single staff issue, start with the support page and the remote connection articles. For a recurring issue, compare the support page with managed IT services because repeat tickets often point to patching, identity, vendor, or documentation cleanup. For an internal IT team that already handles first response, use the co-managed page to decide where escalation, project overflow, or technical review would save time.
For security questions, the cybersecurity page is the better starting point. It covers Microsoft 365 and Google Workspace review, endpoint protection, recovery planning, patching, access control, governance, and insurance questionnaire support. The goal is to connect the question to the right service page quickly so a business can ask for help with enough context.
If none of the pages match cleanly, send the problem through the contact page. A short description of the affected users, systems, deadline, business impact, timing, and current workaround is enough to start a useful conversation.
Public support articles
Remote support
Install Remote Connection Software – macOS
Steps for Mac users who need to install the remote connection tool before support work.
Remote support
Install Remote Connection Software – Windows
Steps for Windows users who need to install the remote connection tool before support work.
Support requests
Requesting IT Support Via Taskbar Form
How to submit a support request from the taskbar form when that tool is available on the device.
Other NTS resources
Privacy
Privacy policy
How we handle contact form details, website operation data, and support-related information.
Compare options
Services overview
A quick way to compare managed IT, co-managed IT, cybersecurity, and focused project help.
Service pages
Local IT service pages
Focused pages for IT support, managed IT, co-managed IT, and cybersecurity in Sault Ste. Marie and the Algoma area.
Security
Cybersecurity services
Support for Microsoft 365, Google Workspace, recovery planning, governance, and insurance questions.
Tell us what needs attention.
Send the IT problem that is slowing people down: support delays, vendor handoffs, security concerns, cloud cleanup, stalled projects, or manual work. We will review it with you and talk through the next step.
Start with the real problem
- A short note is enough to start the conversation.
- We can help with support, projects, security cleanup, cloud work, vendor handoffs, and workflows that need to be easier.
- We will ask enough questions to understand the issue before recommending next steps.